Bridge for Billions

Bridge has been a client of ours for nearly 2 years. We began supporting them when they were 25 people. The founders had a crystal clear vision of their purpose and the culture they wanted to build, but they were struggling to bring that vision into life. 

They were experiencing many of the “growing pains” of scaling up:

• bottlenecks in decisions
• leaders feeling overwhelmed
• dependable people on the overwhelmed leaders
• teams working in silos
• misalignment around the culture, and 
• performance challenges in marketing and sales

Pablo, the founder, was under a lot of pressure, struggling to keep his head above water, feeling stressed, anxious and close to burnout. 

Julie, his right hand woman and co-founder was executing to the best of her capabilities but struggling to translate her vision of the culture into reality. She said: 

The culture is perceived as “utopian” for some, for others, clear and inspiring in theory, but poorly applied and confusing in practice

By July, the team had grown to 45 and by the end of the year to 60. 

Working together, we ran a series of programmes to address key areas of challenge. 

The first intervention was with Pablo. Nash conducted the Slowing down to speed up programme over a 2 day retreat, with follow ups after.

Pablo returned from their offsite a different person and leader

During the offsite, Pablo discovered that he was innately capable of being well. He realised that other people and circumstances did not have the power to create his experience, instead that his experience was coming from the inside-out and that he had the capacity to be in balance with life and have clear, insightful thinking in every moment.

Soon after he got back, people around him started commenting on the “different Pablo”. He was more calm, easy and joyful. More clear in meetings. He started to feel much better within himself. He learned to connect more deeply with his team, building trust with them and being able to influence with more ease. 

The process was not “once and done”, instead it’s been an evolving process of learning, reflecting, sharing and growing.

Next we began addressing execution challenges. Overhauling their OKR process and aligning around the most important strategic priority for the business. 

From there, the leadership team worked together to define the OKRs that would enable them to deliver on their strategy. 

The storytelling that went into the presentation of the OKRs with the team ensured there was buy in at all levels of the company. The team began organising themselves in a cross functional way to deliver on those KRs.

Delivering on these KRs was a breakthrough for the team. Addressing the business issues increased confidence while also improving customer experience and business results.

Work with the founders and leadership team had proved an enabler of performance. Pablo and Julie began asking Re-Map for a training programme for people leaders. A group of 14 people who were responsible for leading other team members at Bridge. They wanted to improve their balance/wellbeing and influence, so they can accelerate the achievement of important business goals in sales, marketing and programmes.

Based on our principle of “achieving business results through the development of others”, we established two Scaleable Leadership programmes - to enable leaders to develop and improve in balance/wellbeing and influence, particularly in their capacity for co-creating solutions with others.